20 Mar 2014

Totango Announces The 2014 Customer Success Heroes

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Winners were publicized today for the Customer Success Heroes Awards presented at the 2nd Annual Customer Success Summit, held yesterday in San Francisco. Four hundred of the industry's top Customer Success management professionals gathered during a reception to honor the recipients.

As subscription and recurring revenue models continue to become industry standards, making sure your customers find real value in your products is an imperative. Surveys and monitoring tickets are outdated and ineffective for understanding the truth about customers' success health. Customer Success Heroes have done away with first-generation methods of "customer account management" and have established themselves as pioneers in smart, meaningful and authentic customer engagement strategies.

These leaders are writing the new playbook for customer success. From creating successful customer teams from the ground up to launching customer training "universities," the Customer Success Heroes have gone above and beyond the call of duty to offer the most value to their customers and set new industry standards.

The 2014 Customer Success Heroes Include:

  • Ryan Engley - Director of Customer Success, Unbounce
  • Chris French - VP of Customer Success, Globoforce
  • Katie Gaston - Community and Operations Manager, Central Desktop
  • Denise Hulce - VP of Revenue, SendGrid
  • Anna Poorna - Product Support Engineer, Freshdesk
  • April Reed - Customer Success Operations Manager, Entelo

"This year we were truly amazed by the stories highlighted in all the submissions we received," said Guy Nirpaz, Totango CEO. "Selecting only a handful of winners was difficult, but our 2014 Customer Success Heroes stood out in their ability to drive customer loyalty and positively impact their businesses every day. Their dedication to placing their customers' needs first and innovative tactics to provide real value for their customers have resulted in near 100% customer satisfaction rates, an unheard of statistic for any department in business. Congratulations to all of the 2014 Customer Success Heroes!"

To learn more about the Customer Hero Awards and winners, please visit http://www.customersuccessheroes.com/.