17 Jul 2013

81% OF IT PROFESSIONALS SURVEYED EXPECT IT ANALYTICS TO FINALLY ADDRESS IT’S BIG DATA CHALLENGE

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JERSEY CITY, NJ (July 17, 2013) –  Evolven Software, a leading provider of IT Operations Analytics solutions, released today the 2013 Change Management Report, showing results from a recent survey conducted at the Make Change Work webinar (June 26 '13) presented with principal researcher Glenn O'Donnell from Forrester Research.

More than 81% of IT professionals surveyed said that they believe Analytics is the solution for the prevailing IT Operations big data problem.

The Change Management Report offers valuable insights into the current challenges facing IT operations, and how IT analytics solutions can best address these issues. The survey results revealed that IT Operations performance in the context of changes faces a high rate of change failure, and risk from undesired changes:

52% of the IT executives surveyed said that most of their incidents are caused by change.
74% said that the current change and configuration management tools do not meet today's challenges.
81% said that they believe analytics is the only solution for the prevailing IT Operations big data problem.


"The Change Management Report on IT Operations offers a valuable insight to IT executives as to how similar organizations struggle as they face overwhelming amounts of change and configuration data," said Sasha Gilenson, CEO, Evolven. "So it comes as no surprise that this many IT professionals see IT Analytics as such a promising solution, ready to succeed in taking on the challenge where traditional CCM tools have failed. This Change Management Report provides a snapshot of the state of IT Operations and where more concerted efforts are needed."

Download a copy of the 2013 Change Management Report